The Nigerian consulate in New York has debunked allegation in some quarters
that it charges extra 200 dollars for same-day E-passport service.
In a statement, the Consul-General, Mr Benaoyagha Okoyen, dismissed the
allegation as an attempt to tarnish the image of “hard-working officials’’ of the
consulate.
A copy of the statement, dated Oct. 12, was made available to the News Agency
of Nigeria (NAN) in New York on Monday.
According to him, Thebez Global in the only company that handles Biometric
Visa processing on behalf of the consulate at the VSF Centre located at 145
West 45 Street, New York.
Okoyen also dissociated the consulate from third-party service providers or
unauthorised agents, who he suggested could be responsible for the additional
charge.
He stated that any payment made by applicants to third parties should not be
taken to mean it was made to the consulate.
“The Consulate has adopted the highest standard and best practices
obtainable in any other Consulate as it relates to E-passport and Visa
production.
“Despite numerous challenges, including last-minute rush by applicants, no
additional 200 dollars or any other fee is charged for same-day E-passport
service.
“The procedure for timely issuance of passport and visa has been simplified
and further streamlined, and well known to the public.
“We have also work hard to ensure that the Consulate in New York never runs
short of E-passport booklets to avoid any disruption in our services,” he said.
The CG emphasised that the consulate has fully keyed into the Federal
Government’s anti-corruption agenda, and would not spare any official found
wanting.
“Furthermore, the Consulate operates an open-door policy and encourages
Nigerians to always report any misdemeanor on the part of any of its official to
my office.
“My telephone numbers and email addresses are well publicised for this
purpose.
“Besides, arrangements have been concluded to introduce a special Help-Desk
with dedicated phone lines to contact officers in the Consulate on any issue for
quick response without undue delay,” he added.
The consul used the opportunity to remind applicants of the need to renew
their passports not later than six months to expiration in line with standard
practice.
He decried the attitude of some Nigerians “who usually book flight tickets far
ahead of travel dates and then forget to apply for passport renewal until the
last minute.
“Nigerians are encouraged to be more proactive and desist from putting undue
pressure on officials of the Consulate who are sometimes harassed and
assaulted for insisting on due process.
“I wish to reiterate the commitment of the Consulate General of Nigeria in
New York to continued quality service delivery within its limited resources.
“This is our goal and we will not be deterred from our responsibility despite
current challenges.
“We, therefore, call on applicants to avoid third-party service providers or
agents, as the Consulate does not recognise their services,” Okoyen stated.
He advised E-passport and visa applicants to start early through the official
websites: “http://www.nigeriahouse.com”>www.nigeriahouse.com or“https://portal.immigration.gov.ng/passport/epassport”https://portal.immig
ration.gov.ng/passport/epassport.
According to him, starting early is important to avoid the last-minute rush
that usually overstretches the manpower and facilities in the Consulate.
